When you enquire about a repair, I’ll send you a short questionnaire to gather details about your item. This helps me understand the repair and provide an accurate quote.

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Once I have all the information I need, I can decide if I'm able to carry out the work and how I will go about this. I will also give you an estimate of the cost and how long it should take. If you are happy to go ahead, we will arrange for you to get your item to me. My workshop is in Milngavie, just North of Glasgow. I can take in repairs dropped off in person (by appointment) or can accept items in the post. 

If you sent your item by post, I will let you know when it has arrived safely. Once I have received your item, I will then have a thorough look to check I am able to carry out the work we agreed. I will then be able to give you a more accurate quote and timeframe. In some cases I may not be able to give you an exact cost until I have completed the work but I will give you my best estimation.

In some cases, once I have seen your item in person, I may need to change my plan for how I will do the repair/alteration or I may unfortunately be unable to do the work. This could be due to damage you didn't spot that would make the item unsafe or require additional work. In this case I would advise you if I can repair this damage or if the item is beyond repair. I would discuss this with you along with any change in the price before going ahead with any work.

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Once I have finished the work on your item, I will send you an invoice with my payment details. Once this has been paid in full, including any postage cost, I will arrange to post it back to you or for you to collect it in person.