To book in your item for work, please follow the steps below. This is so I can make sure I have all the information I need to let you know if I'm able to carry out the work, to give you a more accurate quote and timeframe and to repair/alter your item just how you have asked.

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1.  Description of your item

Please tell me any relevant information about your item that you think would help me understand and carry out the work you require. 

- A brief description of your item

- Is it from a particular brand?

- What type of leather is it made from (if you know this)?

- Is it made from materials other than leather?

- What colour is it?

- What size is it?

 

2. What work do you require to be carried out

If your item is in need of repair:

- How did your item become damaged?

- How do you need it to be repaired?

- Any measurements I would need to know to be able to repair your item

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If you would like your item to be altered:

- If your item doesn't fit, how would you like it to fit?

- If your item doesn't function how you would like, what would you like to be changed?

- Any measurements I would need to know to be able to alter your item

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3. Take some photos of your item

If possible, can you please send me some photos of your item. Ideally to clearly show the part that needs repaired/altered as well as showing the item as a whole. This allows me to better see how your item is constructed and decide exactly how I will carry out the work as sometimes it can take some creativity to come up with the best solution. If I can clearly see your item this also means I can give you a more accurate quote and timeframe for the work.

 

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What happens next

Once I have all this information, I can decide if I'm able to carry out the work and how I will go about this. I will also give you an estimate of the cost and how long it should take. If you are happy to go ahead, we will arrange for you to get your item to me. My workshop is in Milngavie, just North of Glasgow. I can take in repairs dropped off in person (by appointment) or can accept items in the post. 

 

If you sent your item by post, I will let you know when it has arrived safely. Once I have received your item, I will then have a thorough look to check I am able to carry out the work we agreed. I will then be able to give you a more accurate quote and timeframe. In some cases I may not be able to give you an exact cost until I have completed the work but I will give you my best estimation.

 

In some cases, once I have seen your item in person, I may need to change my plan for how I will do the repair/alteration or I may unfortunately be unable to do the work. This could be due to damage you didn't spot that would make the item unsafe or require additional work. In this case I would advise you if I can repair this damage or if the item is beyond repair. I would discuss this with you along with any change in the price before going ahead with any work.

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Once I have finished the work on your item, I will send you an invoice with my payment details. Once this has been paid in full, including any postage cost, I will arrange to post it back to you or for you to collect it in person.