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Payment, Delivery and Returns

Payment & Cancellations of Bridle Fitting Appointments

I must receive full payment for your appointment before I am able to visit you. Payment can be made by bank transfer or PayPal. You can cancel your appointment up to 48 hours beforehand and receive a full refund. After this I cannot offer a refund as it is difficult to fill a slot at short notice. Appointments can be rescheduled but if you contact me less than 48 hours before your appointment, again I cannot offer you a refund.

Payment, Alterations, Refunds or Returns of Bespoke Items

Once you have placed an order for a bespoke item, 50% of the quoted price must be paid up front to confirm your order. Once your item is completed, the remaining 50% is to be paid on collection or before the item will be posted to you.


You may cancel your order within 48 hours after you have confirmed your order and receive a full refund. After this point, I may have started work on your item therefore any changes or cancellations may not be possible. If I have not yet started work on your item or minimal work has been completed, you may request a change to your order but this may not be possible.

Once your bespoke item is completed, I cannot accept returns or offer you a refund if:

  • You have measured for the item yourself and the fit is incorrect

  • You change your mind about the design/colour and wish for me to change this

  • There is damage to your item caused by wear and tear or excessive damage that would not be considered normal use

I can carry out any alterations or repairs to your item if you request this, but any changes will incur an additional cost

I can make alterations free of charge, accept returns or offer you a refund if:

  • I measured for your item and there is an issue with the fit

  • Your item arrives damaged

  • Your item becomes damaged due to normal use

Payment For Repairs

For repairs that are quoted at less than £50, full payment can be made on collection of your item. For repairs quoted at more than £50, 50% is to be paid before I can begin the repair and the remaining 50% paid on collection. Payment can be accepted via cash, PayPal or Bank Transfer.

  • As standard, items will be sent using Royal Mail Tracked 48 (delivered within 2-3 working days)

  • If you require your item to be delivered more quickly, it can be sent using Royal Mail Tracked 24 (delivered next working day)

  • For items worth more than £150, these can be sent using Royal Mail Special Delivery Guaranteed by 1pm which offers a higher amount of compensation for any loss or damage to items during delivery

  • Shipping costs vary depending on the weight and size of the finished item when packaged so a price will be given for this once the item is ready to be posted

  • Delivery and full payment for work must be paid before I can send the item to you

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