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Wild Scenery

Payment, Delivery and Returns

Payment & Cancellations of Bridle Fitting Appointments

I must receive full payment for your appointment before I am able to visit you. Payment can be made by card, PayPal or bank transfer. You can cancel your appointment up to 48 hours beforehand and receive a full refund. After this I cannot offer a refund as it is difficult to fill a slot at short notice. Appointments can be rescheduled but if you contact me less than 48 hours before your appointment, again I cannot offer you a refund.

Payment, Alterations, Refunds or Returns of Bespoke Items

Once you have placed an order for a bespoke item, 50% of the quoted price must be paid up front to confirm your order. Once your item is completed, the remaining 50% is to be paid on collection or before the item will be posted to you.

 

You may cancel your order within 48 hours after you have confirmed your order and receive a full refund. After this point, I may have started work on your item therefore any changes or cancellations may not be possible. If I have not yet started work on your item or minimal work has been completed, you may request a change to your order but this may not be possible.

Once your bespoke item is completed, I cannot accept returns or offer you a refund if:

  • You have measured for the item yourself (e.g. browband) and the fit is incorrect

  • You change your mind about the design/colour and wish for me to change this

  • There is damage to your item caused by wear and tear or excessive damage that would not be considered normal use

I can carry out any alterations or repairs to your item if you request this, but any changes will be an additional cost

I can make alterations free of charge, accept returns or offer you a refund if:

  • I measured for your item and there is an issue with the fit

  • Your item arrives damaged

  • Your item becomes damaged due to normal use (e.g. a crystal falls off)

Payment For Repairs

For repairs that are quoted at less than £50, full payment can be made on collection of your item. For repairs quoted at more than £50, 50% is to be paid before I can begin the repair and the remaining 50% paid on collection. Payment can be accepted via card payment, PayPal or Bank Transfer.

Delivery

Delivery will be via Royal Mail 1st Class Signed For (smaller items) or DPD Tracked (larger items). Shipping costs vary depending on the weight and size of the finished item when packaged so a price will be given for this once the item is ready to be posted. Delivery must be paid before I can send the item to you.

Returns

Returns on stock items can be accepted up to 21 days after purchase. Item must be in new condition and you must show your receipt to receive a full refund. You must pay for any return postage costs.

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